At UrbanProStore, we aim to provide you with the best products and services. If you’re not completely satisfied with your purchase, please review our refund and return policy below.
1. Returns
- Eligibility: Items must be returned within 30 days of receipt to be eligible for a return.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Some items, such as perishable goods, custom products, and personal care items, are not eligible for return.
- Proof of Purchase: You must provide a receipt or proof of purchase.
2. Refunds
- Approval: Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, items returned after the 30-day window).
3. Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [Your Contact Information] so we can arrange an exchange.
- Process: To exchange an item, follow the return process and specify that you want an exchange.
4. Non-Returnable Items
- Specific Products: Certain items are non-returnable, including gift cards, downloadable software products, and some health and personal care items.
- Final Sale Items: Items marked as final sale cannot be returned or exchanged.
5. Shipping Returns
- Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Address: To return your product, you should mail your product to: [Your Return Address].
- Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
6. Late or Missing Refunds
- Timeframe: If you haven’t received a refund within 10 business days, first check your bank account again, then contact your credit card company or bank.
- Further Assistance: If you still have not received your refund, please contact us at [sale@urbanprostore.com].